Hello ​@JulieR,

Thank you for reaching out to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 👉 Open a Support Case

If you are having trouble opening a support case. We have a workaround that will help you open a support case and get the assistance you need:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

If you encounter any challenges during this process, please send me a private message with your name, email address, and account number. If you already submitted a case, kindly provide the case number so we can follow up with support.

Here if you need us!

Sincerely,

Jenny | Docusign Community Moderator

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Hello ​@JulieR,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator