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Dear DocuSign Billing Support Team,
I am writing to appeal the automated decision regarding my recent refund request.
I understand the automated message I received stating the standard 30-day refund policy. However, I believe my situation involves special circumstances that fall outside of this standard policy, and I kindly request that a human agent review my case.
The Facts of My Situation:
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Long-Term Unintended Renewals: My account has been continuously billed from April 2025 to March 2026.
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Zero Usage: After checking my account activity, I can confirm that I have barely used any DocuSign services during this entire period. I simply did not need the service, and the automatic renewals went unnoticed by me.
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Not a Standard "Buyer's Remorse": I am not requesting a refund simply because I changed my mind shortly after purchasing. I am asking for help because my account was charged for nearly a full year of a service I did not use.
I have already canceled my subscription to prevent any future charges. While I missed the 30-day window due to not realizing the renewals were happening, I hope you can make a one-time goodwill exception based on the significant period of inactivity and lack of usage.
Could you please escalate this to a manager or a specialist who can review the billing history and consider a partial or full refund for the unused period?
Thank you for your time and for understanding the unique nature of my request. I look forward to hearing from a human agent soon.
Sincerely,
Fiona
(Email Removed)
