My wife had a paid DocuSign account and she cancelled over 30 days before the renewal date. She got a cancellation email too. Yet today, her card was charged again. When she tried to login to DocuSign, she found there was no way to login and she kept getting the message that her account does not exist. So now, out of frustration I’m going into ALL CAPS. DOCUSIGN, I HOPE YOU ARE NOT DEAF:THERE IS NO WAY TO CONTACT DOCUSIGN IF YOU CANNOT LOGIN - THAT’S WHY I’M USING MY ACCOUNT TO BE ON THIS POST SINCE SHE CANNOT LOGIN, SHE CANNOT EVEN CONTACT THEM FOR SUPPORT THE CHAT BUBBLE DOES NOT WORKCONCLUSION: By the number of complaints on this community forum, there’s one conclusion - DOCUSIGN SUPPORT IS NON EXISTANT AND THEY HAVE MADE IT VERY HARD FOR ACCOUNT HOLDERS TO REACH THEM. THEY ARE HIDING BEHIND A WALL. ALSO THEY ARE QUICK TO CHARGE YOU, BUT HAVE CLOSED FISTS AFTER THAT.SHAME ON YOU.

Hello @palluThank you for reaching out, and welcome to the Docusign Community!I'm so sorry to hear about what your wife has experienced. I completely understand how frustrating it must be to receive a renewal charge after canceling the subscription in advance, especially when she's unable to access her account to contact support.We'd like to look into this for you and help resolve it. For your wife's security and privacy, could you please send us a private message with the following information?Account NameThe email address associated with your wife's Docusign accountThe account number (if available)The amount that was chargedIf you have the cancellation confirmation email, please let us know as well, as it may help us investigate the issue more quickly.Since this is a public community forum, we recommend sharing these details only through a private message to help keep your account information secure.Once we receive the information, we'll review the account and assist you with the next steps.Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Question

Charged even after canceling subscription and yet account is cancelled. - THIS IS NOT FOR MY ACCOUNT

Forum|Forum|2 days ago
July 8, 2026
3 replies
25 views

P

+1

pallu
Newcomer

My wife had a paid DocuSign account and she cancelled over 30 days before the renewal date. She got a cancellation email too. Yet today, her card was charged again. When she tried to login to DocuSign, she found there was no way to login and she kept getting the message that her account does not exist. So now, out of frustration I’m going into ALL CAPS. DOCUSIGN, I HOPE YOU ARE NOT DEAF:

THERE IS NO WAY TO CONTACT DOCUSIGN IF YOU CANNOT LOGIN - THAT’S WHY I’M USING MY ACCOUNT TO BE ON THIS POST
SINCE SHE CANNOT LOGIN, SHE CANNOT EVEN CONTACT THEM FOR SUPPORT
THE CHAT BUBBLE DOES NOT WORK

CONCLUSION: By the number of complaints on this community forum, there’s one conclusion - DOCUSIGN SUPPORT IS NON EXISTANT AND THEY HAVE MADE IT VERY HARD FOR ACCOUNT HOLDERS TO REACH THEM. THEY ARE HIDING BEHIND A WALL. ALSO THEY ARE QUICK TO CHARGE YOU, BUT HAVE CLOSED FISTS AFTER THAT.

SHAME ON YOU.

M

+14

Ma.Cubio
Community Moderator
Forum|Forum|2 days ago
July 8, 2026

Hello @pallu
Thank you for reaching out, and welcome to the Docusign Community! I'm so sorry to hear about what your wife has experienced. I completely understand how frustrating it must be to receive a renewal charge after canceling the subscription in advance, especially when she's unable to access her account to contact support.
We'd like to look into this for you and help resolve it. For your wife's security and privacy, could you please send us a private message with the following information?

Account Name
The email address associated with your wife's Docusign account
The account number (if available)
The amount that was charged

If you have the cancellation confirmation email, please let us know as well, as it may help us investigate the issue more quickly.

Since this is a public community forum, we recommend sharing these details only through a private message to help keep your account information secure.

Once we receive the information, we'll review the account and assist you with the next steps.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"