Account suspended in middle of negotiating renewal contract. Is this the quality of service you're providing?

And yet we have been unable to reach either support or our Customer Success Account Manager. 
 

Hi ​@tripalink,

We appreciate you reaching out to the Docusign Community, and I’m sorry to hear about the impact this account suspension is having on your business operations.

To better understand the situation and determine the appropriate next steps, could you please provide the following information via  private message:

• Email Address associated with your Docusign account:
• Docusign Account ID:
• Any existing Support Case ID, if available:

As the Docusign Community does not have direct access to account-specific details, this information will help us identify the right team to engage and guide you toward the best available support path.

Thank you for your understanding, and look forward to hearing back from you.

Best regards,

Noralynn | Docusign Community Moderator

Hi ​@tripalink,

Thank you for the time and effort you took in helping resolve the issue.

When I checked, your account is already active and should be working as expected. 

If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

Best regards,

Noralynn | Docusign Community Moderator

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