​@hanu19 

Sorry you are having this issue.  If you continue to have this issue, please open a case with our Customer Support Team by clicking "Continue" below the eSignature option and logging in with your Docusign credentials. They will have the best view of your account specifics.

Regards,
Jerry

Hi ​@hanu19 

I can try to assist. Are you and your colleagues all located in the same country and/or using the same IP address?

Do you have a paid account with us as well that you can successfully log in to?

Hi ​@Sarah.Smiley,

Thank you! We are all from the Philippines. We have also tried signing up using different IP addresses but we are getting the same result. This is the error we see in the console

I'm experiencing the exact same issue and understand that it's a problem on DocuSign’s end.

I’d like to open a support case as @Jerry.Withers suggested, but since I don’t have an account, I’m unable to.

Any suggestions on what I should do?

Hello ​@hanu19 ​@Hadasa,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you.

I understand the frustration you must be feeling with the Developer account issue, and I apologize for the delay in getting back to you. Let's work together to resolve this. 

Could you please try this link: Docusign Developer Account? Can you please perform the following troubleshooting:

• Check if the browser needs to be updated.
• Log out and Log back into the account.
• Clear history and cache/cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Different Internet network such as on a mobile device using data with Wi-Fi disabled.
• Try a different device.
• Enable/disable VPN if applicable.

Could you please confirm if this is your first time creating a Developer account? Other customers I've assisted with this issue found multiple Docusign accounts associated with the email address in Pending Activation; an Organization claims the work email address used; or doesn't allow using the emails outside their work tools. 

​@Hadasa,

The workaround to submit a case is without logging into a production account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

https://support.docusign.com/s/contactSupport?language=en_US&rsc_301

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

​@hanu19 ​@Hadasa  Our customers meet this issue for more than 2 months. As we created case with customer support team and got the final reply for your reference:

This request still blocked by the service protection team. We don't have any better way to address this. For any sign up request, if this is blocked, could you please raise this with us, and we need to manually raise it with service protection team to review if that is a false positive. Sorry about the inconvenience.

as ​@Melanie.Panguito told:

The workaround to submit a case is without logging into a production account by using the “I can’t access my account” option at the bottom of the page and providing complete details of the issue in the Case description.

Or contact the Docusign partner like us to open case for you.

FreeLink/甫连信息

DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi,

I have an account with you for my work email John.Davies@AhliUnited.com  We were recently 'taken over' by a larger company called KFH (Kuwait Finance House).  I have a power Apps ‘solution file’ using DocuSign that we are trying to deploy/import.  It uses DocuSign Connectors(s).  I tried to create a KFH developer account with premium features for my new KFH email and your system  would not even let me get past to ‘log in’ page.  You push the button to sign up and nothing happens.  It looks like you are running extensive code ‘in the background’ as the same form accepts other emails I tried.  Can you tell me why you will not allow me to create a developer account with my John.Davies@KFH.com email?  There is no error message displayed.  I have seen similar issues with other people.

​@Davies You are correct about a lot of code running in the background for this function trying to provide some safeguards.  This has been made necessary by all of the hacking attempts that continue to plague our industry.  My first thought, has the KFH.com domain been claimed in your Docusign Admin organization?  That is a frequent blocker when you can get other emails to work.  If not that, creating a support ticket would be a good strategy for further in depth troubleshooting.

Regards,
Jerry

Hi Jerry,

Thank you for email and prompt response ..

I am new to DocuSign.  Can you tell me how I go about making sure my domain is “claimed in your Docusign Admin organization”.

Thanks In Advance

John

Hi Jerry,

One other question please.  How does the ‘support  ticket’ system work?  Do you have to ‘pay in advance’?  I tried to look for a ticketing system.  Is it behind a ‘pay wall’?  do I have to subscribe to some of your other support teams to get there.?

Thanks in Advance

John

​@Davies You can open a case with your Docusign account credentials at https://support.docusign.com/CSP_DSClogin?ec=302&startURL=%2Fs%2Fcases&_gl=1*mfgrop*_gcl_au*MzkzMjE1NzMxLjE3MzYyMDE5MzI.

Domain claiming is done by an Organization admin at Admin>Organization>Domains which also shows the list of claimed domains.  Thanks for the follow-up and keep us posted on your progress, please.

Regards,
Jerry

Once again .. thank you Jerry for your prompt reply ..

Now I tried the link and got what I think is a ‘Pay Wall’ see attached. (To book a ticket doi I need to get past here?)

I then navigated to ‘The DocuSign Home Page’ … Went to clicked on Admin (for the first time).  Now I saw lots of links but not Organization, so I could check for KFH, image 2.  Am I in the right place?

Now it looks like my ‘free account’ has expired.  unfortunately, our DocuSign project is just starting even though my account was opened last year .

Thanks in Advance … and have a great weekend

Kind Regards

John

​@Davies Again, I appreciate the follow-up.  The ticketing system requires a login.  For your eSign account, you will want to use the button on the left, then enter your credentials. This may be helpful https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US. Support can help you identify your account status and availability of Organization Management features.  Looking at your screenshot, I would guess Org Admin is not enabled for your account, so other troubleshooting steps would apply.  Its possible the domain was claimed in some other account and they can spot that while you and I can’t. 
Regards,
Jerry

​@Davies Have your issue solved?

FreeLink/甫连信息

DocuSign Partner | Partner Profile
The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
DocuSign 2024 APAC Reseller Growth Partner of the Year
Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
DocuSign Community Leaderboard Top 5 contributor
Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@Davies,

How are you? We're checking in to see if you still need assistance? Thank you!

Regards,

Melanie | Docusign Community Moderator
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