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Hello,

I tried to delete personal data at the development environment. Given account has been closed for few days, using following request:

curl --request POST 'https://api-d.docusign.net/management/v2/data_redaction/accounts/8d2d3601-24f5-xxx-xxx-d9acac3d26d2/user' --header 'Authorization:AzMzE3In0....' --header 'Content-Type: application/json' --data-raw '{
"user_id": "91585e2f-xxxx-4a44-bf16-xxxxxxxxxxxxx"
}'

but i get internal error response:

{"error":"internal_server_error","reference_id":"dbb84fb9-3bed-40fd-b708-63112cc15e2b"}

Is this functionality temporarily unavailable? Do I need to fulfill any other prerequisites besides closing account?

Hi ​@Oskar.Wojtynek ,

I've looked into this, and the error is due to an invalid authorization header format. This could happen if:

  1. You are using legacy authentication, which was retired on September 30, 2024. Docusign now requires OAuth 2.0.
  2. Your OAuth 2.0 token is missing, expired, or incorrectly formatted (Make sure it follows Authorization: Bearer {access_token}).

Docusign OAuth 2.0 Guide:https://developers.docusign.com/platform/auth/

Docusign API Basic User Password Authentication Retirement

 

API Documentaion: https://developers.docusign.com/docs/admin-api/reference/usermanagement/datadeletion/redactindividualmembershipdata/


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