Ask Me Anything (AMA): How to modernize agreement workflows when everyone's used to the "old way"

👋 Hey Docusign Community! We’re excited to feature Chris Lavin from AAA Washington in our latest async-style ask me anything (AMA)—open now through July 31. Comment with a question for a chance to win a gift of your choosing 😉

Topic for this AMA: How to modernize agreement workflows

How do you take a 120-year-old organization and bring it into the digital age?

That’s the challenge Chris Lavin faced at AAA Washington. Agreements were stuck in outdated workflows, slowed down by printing, scanning, and tracking forms manually. By reimagining how agreements flow using Docusign, Chris helped cut turnaround time from 14 days to just one day.

👉 In this AMA, Chris is sharing what worked, what didn’t, and what he wishes he knew earlier. Got a legacy agreement process that needs a refresh? Facing internal resistance to going digital? Drop your questions for Chris in the thread.

💬 Ask Chris about:

• Coaching teams to adopt Docusign—what works, what doesn’t

• Using Docusign templates and automation to reduce errors and speed up onboarding

• Scaling Docusign adoption across departments (insurance, travel, HR, etc.)

• Measuring and communicating the ROI of going digital to stakeholders

📣 How to participate:

• Drop your questions in the comments on the thread anytime through July 31.  

• Chris will respond directly in the thread 

• No topic is too small—this AMA is all about peer learning

• 🎁 By adding a question, you’ll be automatically entered into a drawing for a $100 gift of your choosing, shipped straight to your door. Think California olive oil, alpaca throw blankets, premium coffee bundles, and more. (The terms & conditions can be viewed here). Note: To be eligible, your reply must be relevant to the AMA topic. Off-topic questions may be moved by moderators and may not qualify as entries.

💡Not sure what to ask? Try these:

• What were the biggest digital transformation hurdles and how did you overcome them?

• What’s been the most effective Docusign feature for reducing agreement errors and delays?

• How do you balance automation with maintaining a personal touch for customers?

• What advice would you give to someone starting their own digital transformation journey?