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Hi. We have a free developer API account and are using our API calls prior to going live. When sending a document to sign via DocuSign, the signer isn't able to sign from her own DocuSign account. When document is sent, there is nowhere for her to log in to her own DocuSign account to sign the document. She is only able to sign the document with a generic signature. Is this because we are only testing in the free developer API account? Once we go live, will the signer be able to log in to her DocuSign account to sign the document using her uploaded signature? Thank you.
Question
Unable to Sign DocuSign Document while Testing in Free Developer API Account
+1- New Voice
+4- Docusign Employee
Hello,
That’s correct - our developer accounts are on a different server then our production accounts. If the recipient has a developer account, then their adopted signature is used, but if they don’t have a user on the demo server, then it will treat them as a new user and have them adopt a new signature.
In production, if you send an envelope to their user matching the name and email that they have for their user in Docusign, then it will use their adopted signature.
Best regards,
Jonathan | Docusign Developer Support
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