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Unable to create developer account

Forum|Forum|1 year ago
March 11, 2025
29 replies
2116 views

Hi,

I've been trying to create a DocuSign developer account, but no matter which email I use, the registration process doesn't complete. I even tested the process with an existing email, expecting an error message indicating that the account already exists, but instead, the "Get Started" button stays in a submit state and nothing happens—no error message or confirmation.

At this point, I'm unsure if the registration form is working correctly. I have attempted the process with five different emails and have also tried the following troubleshooting steps:

Clearing cookies and cache
Using a private/incognito window
Trying a VPN
Using a mobile device on a different network

Despite these efforts, the issue persists. Could someone please assist me in resolving this?

Thank you.

Best answer by Melanie.Panguito

Hello @shehzad1186 @hanu19 @Hadasa,

I am sorry about your issue with creating a Developer account. Could you please test this link: Docusign Developer Account?

If the problem continues after performing all the troubleshooting steps provided in this thread, please create a support case so that engineers can review it to see if this is a potential bug.

How do I contact Docusign Customer Support?

Important Changes to Docusign Support

Let me know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Show previous replies

Hengfeng Ge

Hero

I have open a case for you, wait the support team’s update.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Hengfeng Ge

Hero

@kamatsurekha the.reply from support team:

Thank you for your reply. I already contact with Fraud Investigation team, about this case. This is the answer I received from them:

"We have confirmed the DEMO account 95d14c4d-469c-46e4-91f7-xxxxxxxxxxx has been closed for Abuse-High Risk by our mitigation tooling. We will begin the reinstatement of this account.". A Fraud Requestwas already opened internally for them.

Any answer that I receive, I´ll reply with you.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

K

kamatsurekha

New Voice

okey thank you

A

Ankur.Kumar

Newcomer

Hi All, I am facing the same issue and unable to create developer account

B

burzen

Newcomer

Hi everyone,

I’ve been trying to create a DocuSign Developer Account since yesterday but keep running into issues. I’ve tried different devices, IP addresses, browsers, even incognito mode—but still no luck creating the developer account.

As a workaround, I purchased the Developer API Starter plan from within a regular DocuSign account (not the free version). However, as far as I can tell, I still need access to a proper developer account to actually use the API and begin integration. Right now, I’m completely blocked and unable to make any progress.

I urgently need to integrate DocuSign into our website, and I’m stuck until this issue is resolved. I also submitted a support ticket yesterday but haven’t received a response yet.

Is there any way to expedite this process or get support to resolve the developer account issue?

Thanks in advance!

M

Melanie.Panguito

Docusign Employee

Hello @Ankur.Kumar @Tdeveloper,

Thanks for reaching out and welcome to the Docusign community!

We apologize for the challenges with the Developer account registration, and we appreciate that you've performed troubleshooting steps. At this time, the best next step is to open a support case so our Technical team can review your registration attempt.

If you have a Production paid account, you can 👉 Open a Support Case

Free account users can use the following workaround to Open a Support Case:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue.

@burzen ,

You've taken the right step by opening a support case, and we understand the urgency. Let me check the status of your case. Can you please send me a private message of your Name, Account number, email address linked to the account, and case number.

Looking forward to your update.

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

Hengfeng Ge

Hero

@Ankur.Kumar

We try to create a new demo account for my new colleague and also failed. We opened a case with Support team and provided the HAR file during submit the creation.

the reply from support team last night:

I hope you are doing well I am still waiting for a resolution on this matter.

But it has not been confirmed. Please try to create account with different email address and then change it if it needs to be used urgently.

I think he not done it before, he needs to view this thread. If we can success by change to another email, there won't be so many member asking questions here.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

📬 For business inquiries, feel free to connect via :

WeChat/微信: +86 1381880287

WhatsApp: +65 97796938

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

A

Ankur.Kumar

Newcomer

Hi All, I’ve received the developer account, but I don’t have the “API Access” and “Manage Apps” permissions. Could you please guide me on how to get these enabled?

M

Melanie.Panguito

Docusign Employee

Hi @Ankur.Kumar,

That looks like a Docusign Viewer Permission Profile with limited permission. To update your Permission Profile, you need to get in touch with the person in charge, your Account or Organization Administrator.

Question: Can you tell us more about what you are trying to achieve?

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.