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Hi,

I've been trying to create a DocuSign developer account, but no matter which email I use, the registration process doesn't complete. I even tested the process with an existing email, expecting an error message indicating that the account already exists, but instead, the "Get Started" button stays in a submit state and nothing happens—no error message or confirmation.

At this point, I'm unsure if the registration form is working correctly. I have attempted the process with five different emails and have also tried the following troubleshooting steps:

  • Clearing cookies and cache
  • Using a private/incognito window
  • Trying a VPN
  • Using a mobile device on a different network

Despite these efforts, the issue persists. Could someone please assist me in resolving this?

Thank you.

Hello ​@Ankur.Kumar  ​@Tdeveloper, 

Thanks for reaching out and welcome to the Docusign community!

We apologize for the challenges with the Developer account registration, and we appreciate that you've performed troubleshooting steps. At this time, the best next step is to open a support case so our Technical team can review your registration attempt.

If you have a Production paid account, you can 👉 Open a Support Case

  • Free account users can use the following workaround to Open a Support Case:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

 

 

 ​@burzen ,

You've taken the right step by opening a support case,  and we understand the urgency. Let me check the status of your case. Can you please send me a private message of your Name, Account number, email address linked to the account, and case number.

Looking forward to your update.

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

​@Ankur.Kumar 

We try to create a new demo account for my new colleague and also failed. We opened a case with Support team and provided the HAR file during submit the creation.

the reply from support team last night:

I hope you  are doing well I am still waiting for a resolution on this matter.

But it has not been confirmed. Please try to create account with different email address and then change it if it needs to be used urgently.

 

I think he not done it before, he needs to view this thread. If we can success by change to another email, there won't be so many member asking questions here.

 

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Hi All,  I’ve received the developer account, but I don’t have the “API Access” and “Manage Apps” permissions. Could you please guide me on how to get these enabled? 

 

Hi ​@Ankur.Kumar,

That looks like a Docusign Viewer Permission Profile with limited permission. To update your Permission Profile, you need to get in touch with the person in charge, your Account or Organization Administrator.

 

Question: Can you tell us more about what you are trying to achieve?

 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"

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