Unable to create developer account

This is a know issue which reply from support team:

This request still blocked by the service protection team. We don't have any better way to address this. For any sign up request, if this is blocked, could you please raise this with us, and we need to manually raise it with service protection team to review if that is a false positive. Sorry about the inconvenience. 

Do you have production account or still in POC stage? Maybe can contact the Docusign Partner like us to open a case with suoport team.
 

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🌍 DocuSign Partner | Partner Profile
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🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi,

I'm currently experiencing issues creating a new DocuSign developer account. Two days ago, I successfully created an account, and it was working properly. However, I’m now unable to access that account — I receive an “invalid username or password” error despite using the correct credentials.

To resolve this, I attempted to create a new account. However, the registration process does not complete. After clicking the "Get Started" button, nothing happens — no error message or confirmation. I even tried using an email address that had already been registered to see if it would throw an error, but the button just stays in a submit state with no feedback.

I've tried the following troubleshooting steps:

• Clearing cookies and cache

• Using private/incognito mode

• Attempting with five different email addresses

• Trying multiple browsers

Despite all this, the issue persists. Could someone please assist me in either recovering access to my original account or successfully registering a new one?

Thank you,
Surekha Abhijit Kamat

We have also encountered customers who have registered three accounts, all of which have been closed. Because they had a production account, we asked Support to find an internal team department to whitelist their company's domain name. Do you have a production account?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi,

We currently only have a DocuSign developer (test) account. If everything works well with our project during testing, we plan to create a production account accordingly.

Thank you,
Surekha Abhijit Kamat

Have you contact Docusign Account director or Docusign Partner? Or you can open a case with Docusign Support team.

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hello ​@kamatsurekha,

Welcome to the Docusign Community! I apologize for the Developer access issue you are facing. You mentioned you have successfully created an account, and I trust you when you said you are entering the correct credentials, but I would recommend resetting your password as a troubleshooting step. Kindly see guide here: Reset Your Password

If the issue persists, ​@Hengfeng Ge is correct, please open a Support case for an internal check. No worries, you do not need a production account for this. Create a case without logging into an account and provide a complete issue description. The workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to an account. Here's the link: Get Support
 

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hi,

I’ve also tried resetting the password for my existing DocuSign developer account, but I’m not receiving any password reset emails.

In addition, I have opened a support case regarding this issue, but I haven’t received any resolution yet.

At this point, I’m unable to access my old account and also not able to create a new one. Could you please assist me with a solution — even if it’s just to help me successfully create a new developer account?

Your help would be greatly appreciated.

Best regards,
Surekha Kamat

Hello ​@kamatsurekha please send your email of old account in the private message. I will try to open case for you. 

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Hi,
I’ve sent you the email via private message. Kindly check and let me know.

Thanks,
Surekha Kamat