Regarding esignature email

Forum|Forum|2 years ago
June 20, 2024
4 replies
86 views

My question is, I implemented the send email in c# code(generated jwttoken and created an envelope, workflowid) and a frontend implementation, I am getting envelopeId and I am able to see the sent email in my developer account, but the mail is not receiving to their respective mails.

JohnSantos

Guru

@Lalitha Narahari

Have you tried it with other email addresses? Maybe the notification email is getting stuck on the spam folder.

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L

Lalitha Narahari

Author

Newcomer

Yes, I tried with the other email also and also checked the spam folder, there is no entry of email, Is there any other solution?

JohnSantos

Guru

@Lalitha Narahari

Can you login to your Dev account to see if the envelope is on the sent folder? That is one way to validate that the envelope was actually sent.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

G

Guilherme.Flores

Docusign Employee

@Lalitha Narahari Are you referencing the "clientUserId" parameter on your request to create envelope? If yes, then you are creating a captive recipient and this type of recipient doesn't get emails.

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