NVELOPE_ALLOWANCE_EXCEEDED on Developer Demo account using API - Support chat not working on Firefox

  Hello DocuSign Community,

  We are hitting the ENVELOPE_ALLOWANCE_EXCEEDED error on our Developer Demo account, and the error occurs both via the REST API AND the web interface. This rules out the "API has separate limits from web" explanation mentioned in previous threads.

  Environment:
  - Account type: Developer Demo (sandbox)
  - Authorization server: account-d.docusign.com
  - API base path: demo.docusign.net/restapi
  - Integration method: REST API via official PHP SDK (docusign/esign-client v8.6)
  - Error code: ENVELOPE_ALLOWANCE_EXCEEDED
  - Error message: "The envelope allowance for the account has been exceeded"

  Critical detail:
  The same error appears when trying to send envelopes through:
  - ✗ REST API calls
  - ✗ Web interface (appdemo.docusign.com)

  This suggests either a system-wide bug or an account-level issue, not an API-specific quota.

  Support access issue:
  We cannot contact DocuSign support - the chat widget does not load/function in Firefox browser. This is blocking us from opening a support ticket through normal channels.

  What we've tried:
  1. Checked account settings in admin dashboard - shows "Unlimited" for envelopes
  2. Verified API authentication is working correctly (JWT grant)
  3. Attempted to send via web interface - same error
  4. Searched community forums - found similar issues reported in Feb/June 2025

  Our questions:
  1. Is this a known system bug affecting Developer Demo accounts? (Moderator Marco Paulo acknowledged this in February 2025)
  2. How can we get our account quota reset or fixed when support chat is inaccessible?
  3. Is there an alternative support channel (email, phone) for Developer accounts?
  4. Can a DocuSign staff member check our account status directly?

  Impact:
  Our development is completely blocked. We cannot test our integration at all - neither through code nor manually through the web interface.

  Request:
  Could a DocuSign staff member please reach out via private message? I can provide my account email privately so you can investigate the issue on your end.

  Any help would be greatly appreciated. This appears to be an account-level issue that requires backend intervention.

  Thank you.


 

  Update: I want to emphasize that this is NOT an API-only issue. The error occurs on BOTH the REST API AND the web interface (appdemo.docusign.com). This contradicts the common explanation that "unlimited is for web only."

  Based on my research of similar issues on this forum, this pattern (both channels blocked) seems to indicate either:
  1. A system-level bug affecting my account
  2. A cumulative recipient limit across all channels

  Could a DocuSign staff member please investigate my account configuration? This appears to require backend intervention.