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I have a Zap setup to pull info/file from Monday.com and then send it via DocuSign. It was working for a while and then all of a sudden over the last 5 days, its stopped and is throwing errors. The latest one I cannot figure out because the sending account is a full admin thus security shouldn't be an issue. I cannot find anywhere in the DocuSign settings for “display” or 'signermustacknowledge'

 

Error: Could not create signature request: ACCOUNT_LACKS_PERMISSIONS: This Account lacks sufficient permissions. Account does not have permission to set 'display' or 'signermustacknowledge' properties on document Offer of Employment. (Offer of Employment = the Template we use in DocuSign) 

The error you're encountering indicates that your DocuSign account lacks the necessary permissions to set certain properties, specifically 'display' or 'signermustacknowledge', on the document "Offer of Employment". This typically happens when the account used in the Zap does not have the required permissions or roles to perform these actions. To resolve this, you should first check the permissions associated with your DocuSign account. Ensure that the account has the necessary roles or permissions to modify document properties. You might need to contact your DocuSign administrator to adjust these permissions or to verify if your account is set up correctly for the actions you are trying to perform.

It sounds like you are trying to use Supplemental Documents, can you try:

  • Enable that yourself by logging into the web console and navigating to Go to Admin > Signing Settings > Supplemental Documents.
  • If you are using a custom permission set, ensure you have the 'Sender can override' boxes checked for the options you would like to use.

If you've checked both and still get the error, or if the options are hidden, open a case with DocuSign Support and provide your account number.


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