I am getting blank document in email when sending through API

Forum|Forum|1 year ago
March 31, 2025
2 replies
130 views

Alexandre.Augusto

Docusign Employee

Hello, @avinash17

A possible cause for that can be the "When an envelope is sent, write the initial value of the field for all recipients" setting in the Admin Console.

If you encounter a DocuSign document that appears blank after sending via API, ensure the "When an envelope is sent, write the initial value of the field for all recipients" setting is enabled in your DocuSign admin console under Sending Settings

Admin Console Location:

This setting is found in your DocuSign admin console under "Settings" > "Sending Settings".

I hope that helps, if so, I’d appreciate your Like here.

Best,

Alexandre

Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com

G

Guilherme.Flores

Docusign Employee

Hi @avinash17,

Blank documents can also be related to fields not being added correctly to the document. Please, use one of our examples from https://developers.docusign.com/docs/esign-rest-api/how-to/

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