Error message: Account lacks sufficient permissions. In-session permission required when specifying a captive recipient.

Question

Our B2B software has an embedded e-Signature integration with DocuSign where we allow our software users to create envelopes and tag recipient fields for other software users. Our integration utilizes a “system user” who authenticates to the customer’s DocuSign account and all subsequent envelopes are created and signed on behalf of that system user.

For the error message: Account lacks sufficient permissions. In-session permission required when specifying a captive recipient.

the customer’s system user has the “DS Admin” permissions profile. I welcome any ideas where the client’s DocuSign Admin can go to enable a “in-session permission”?

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Hi @roger320 !

In-session is a backend setting which only Docusign Support can enable. I’d recommend you have an admin on the associated account open a support case with Docusign.

Thank you @karan.kaushik ! I’ll have the client follow-up with DocuSign Support.

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karan.kaushik · Answer

Hi ​@roger320!In-session is a backend setting which only Docusign Support can enable. I’d recommend you have an admin on the associated account open a support case with Docusign.

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