Error: ACCOUNT_LACKS_PERMISSIONS with display or signermustacknowledge

Forum|Forum|1 year ago
January 20, 2025
1 reply
433 views

I have this error when i’m trying to send an envelope:
"errorCode":"ACCOUNT_LACKS_PERMISSIONS","message":"This Account lacks sufficient permissions. Account does not have permission to set 'display' or 'signermustacknowledge' properties on document ..."

this is the production account. Testing in the developer account i never get that error. What is the soultion for this issue ?

Best answer by JohnSantos

@alexdcr

This error typically means that your production account does not have the permissions or features enabled to use the display or signermustacknowledge properties. In most cases, you can fix this by:

Removing the unsupported property (display, signermustacknowledge, or both) from your code if it is not strictly needed.
If you do need to use these properties, contact your DocuSign Account Manager or support to enable the necessary feature or permissions on your production account.

JohnSantos

Answer

Guru

@alexdcr

This error typically means that your production account does not have the permissions or features enabled to use the display or signermustacknowledge properties. In most cases, you can fix this by:

Removing the unsupported property (display, signermustacknowledge, or both) from your code if it is not strictly needed.
If you do need to use these properties, contact your DocuSign Account Manager or support to enable the necessary feature or permissions on your production account.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.