Envelope shows as Sent and recipients Need to Sign, but no email is delivered (and Resend does nothing)

Question

Hi everyone,I’m creating and sending envelopes from an Azure Function using the DocuSign eSignature REST API on the demo environment. The envelope is created successfully and looks correct in DocuSign, but recipients never get the signing email.What happensMy API creates a draft envelope, adds a document, adds 2 signers, adds tabs, then updates the envelope status to sent.	DocuSign returns an envelope ID with no error.	In DocuSign Manage:	Envelope status is Sent		Both recipients show Needs to Sign		Both show Sent on the same time		Signing order is 1 for both (they should get the email at the same time)		Email addresses on the recipients are correct		Neither recipient receives the DocuSign email.	If I click Resend in DocuSign, still no email is received.So from the UI it looks like the envelope was sent, but no notification email is actually delivered.  SetupEnvironment: DocuSign demo (account-d.docusign.com / demo.docusign.net)	Auth: JWT (signature + impersonation)	2 signers, both remote (no embedded signing / no clientUserId)	Both set to email delivery (not SMS)	Both at routing order 1API flowPOST /v2.1/accounts/{accountId}/envelopes with status: "created"	PUT /envelopes/{envelopeId}/documents	POST /envelopes/{envelopeId}/recipients	POST /envelopes/{envelopeId}/recipients/{recipientId}/tabs	PUT /envelopes/{envelopeId} with { "status": "sent" }Example recipient payload (simplified):{"signers": [{"name": "Adams Green","email": "aupadhyay@hso.com","recipientId": "1","routingOrder": "1","deliveryMethod": "email","emailNotification": {"emailSubject": "Signature Requested...","emailBody": "..."}}]}What I’ve already checkedEnvelope is not stuck in Draft	Recipients are not waiting on an earlier signer	Email addresses are correct in the envelope	Recipients are not embedded signers	This is not an SMS-only send

Byungjae.Chung · Answer

Hi ​@Aman XRMLabsIf the envelope status in DocuSign shows as "sent," it means the envelope was successfully sent from Docusign's end. If the recipient has not received the envelope email, the issue could be due to reasons such as the email going to the recipient’s spam or junk folder, the recipient's email server filtering or blocking Docusign emails, or the recipient’s notification settings disabling email alerts.Please check this page for more information:https://support.docusign.com/s/articles/Why-aren-t-my-signers-receiving-DocuSign-Notification-emailsAdditionally, please check “Recipient” section of this page to see whether the recipient’s notification setting disablesemail alerts:https://www.docusign.com/blog/developers/from-the-trenches-how-to-fix-missing-docusign-email-notifications

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