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Hi there,

We’ve been using the DocGen API (https://developers.docusign.com/docs/docgensend-api/) to create pre-populated documents using a word template. In our word-template we’ve been using a custom font family Ciutadella.

We’ve been having mixed success with some generated documents (pdf output) looking accurate, and some seemingly using a different font or have issues with spacing or alignment.

Are custom fonts support by this API / Docusign, and if so what steps do we need to take to ensure it can be successfully used?

Thanks!

​@John H 

Docusign eSignature does not support custom fonts, so all form fields can only be from the available fonts in eSignature. This was already answered here:

https://community.docusign.com/esignature-111/set-up-and-fonts-3242

It may work with document generation, if the font is correctly embedded into the Word document. You need to test what output format this works. If you upload a PDF to eSignature the fonts should not be changed, but as stated above fields added in eSignature will only support the available fonts and no custom fonts.

Thanks ​@Michael.Rave

We’ve been going the latter approach for what we need, and not using eSignature for the final generated outputted PDF Doc.

I’ll double check that the fonts are embedded correctly in the word doc templates, and get back to this thread.

Hi ​@Michael.Rave ,

Just to update on this. It looks like embedding the custom font works well for the Document Generation approach.

Thanks for the help on this!

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