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Yahoo recipients not receiving envelope

Forum|Forum|1 year ago
May 10, 2025
15 replies
1786 views

I have been using docusign for many years and have NEVER had an issue. Suddenly my clients with yahoo email addresses aren’t receiving the envelopes that I email them for signatures. Being in the real estate business means that timing is crucial on our documents. I am unable to wait for hours until the document finally delivers.

I am now using another program (digisign) as they aren’t having issues with yahoo. I am hoping that you correct the problem. If not, I will not be in a position to renew my annual subscription. I am not looking for suggestions but rather for correction of the issue at docusign’s end. Fingers crossed you can figure this out.

Email Notifications

Best answer by Drewcifer

This is a Yahoo issue, not DocuSign.

At my company, we have seen this situation where DocuSign gets flagged as a spammer by Yahoo and the messages get quarantined by Yahoo. I have not confirmed it, but we found that if Yahoo receives over a certain number of messages, their automated system kicks in and holds onto the email for a few hours.

If you go into your Sent folder and click into the envelope, look for the More button, and then click on History. That will show you that DocuSign transmitted the email and Yahoo received it.

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ALT

Newcomer

I am STILL having trouble with yahoo email addresses receiving documents. I may need to find a different company and cancel my service with DocuSign. I work in an industry where the documents need signed on the spot at the end of the meeting. I have had to send the partially signed documents to another participant to ask them to send it to the person with the yahoo email address. It is beyond frustrating. Not everyone has that ability and not everyone has another email address as back up. This was not a problem when I started using DocuSign over 4 years ago. This just started in the last 2-3 months for me.

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Melanie.Panguito

Docusign Employee

Hi @thai0911 @ALT,

I trust all is well. Thanks for reaching out! There were reports of Yahoo blocking DocuSign emails. We are aware of the issue and are currently taking steps with the 3rd party provider. Do you have sample envelope IDs you can send me via private message?👉 Locate a Docusign envelope ID

Sincerely,

Melanie | Docusign Community Moderator

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O2Customer921

Newcomer

This is still an ongoing issue as of May 2026. We regularly send our customers paperwork that must be completed before important medical equipment can be shipped out, and with the yahoo issue, we simply cannot trust DocuSign documents to be delivered to Yahoo customers. Many of our customers do not have an alternate email address, and adding us as a contact has even failed. The alternative, asking them to add DocuSign to a whitelist, is very difficult for our clients to follow over the phone. Is there any update on a fix for this?

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Ma.Cubio

Community Moderator

Hello @O2Customer921
Thank you for reaching out, and welcome to the DocuSign Community! We completely understand how disruptive this issue can be, especially when completed paperwork is required before medical equipment can be shipped.
At this time, we do not have any published updates or a permanent fix for the Yahoo email delivery issue. We recognize that asking customers to whitelist DocuSign domains or use an alternate email address is not always practical, and we understand the impact this can have on time-sensitive business processes.
To help us investigate your specific situation further, could you please send us a few sample Envelope IDs via private message where Yahoo recipients did not receive the notification or experienced significant delays?
This information will allow us to review the affected envelopes and determine whether there are any additional details we can share.

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer."

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Ma.Cubio

Community Moderator

Hi @O2Customer921

How are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
If this helped. Feel free to Like👍and click "Best Answer."

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