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New Voice
March 12, 2024
Solved

Yahoo.com

  • March 12, 2024
  • 23 replies
  • 2709 views

is there a problem with sending documents to a yahoo.com address for someone.  Is yahoo blocking docuSign?  I have sent docs to person numerous times and they are not getting them and address is correct.

Best answer by Christopher.Alpizar

Hello @Elsberry Mediation,

 

Thank you for reaching back.

 

Our engineers are working on it but I do not have an ETA on when we are going to get an update on this, per the recommendations the senders can try to review the email Subject of the envelopes and make sure it's not using terms that would look like something a spammer or phisher would use. 

 

Senders can also try something a bit more specific or unique to the recipient for the email subjects and not something that reads like the following example: Super Urgent Must Act Now email subject.

 

Also please be advised that if the customer consistently gets blocked by Yahoo, then they may have flagged one or more of our email IPs as spam this is per the Error Codes links, the service that Yahoo uses has a history of temporarily flagging our IPs as spam when a single user reports one of our emails as spam.

 

Best regards,

 

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

23 replies

Newcomer
May 7, 2025

I’m having issue sending document with yahoo email.   All gmail accounts received the document.  I have resend numerous times but nothing.  They cannot see it anywhere inbox/spam. etc  

Newcomer
May 7, 2025

How was this marked SOLVED and there are still people complaining. 

New Voice
July 30, 2025

I’m having this issue as well. I’m not seeing any errors with it being sent or any notices that they are unable to send it yet the recipient is not receiving the emails from DocuSign.