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Worst Customer Support

Forum|Forum|1 year ago
July 1, 2025
3 replies
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DocuSign is literally the worst company! Ive been trying for 2 days to create a case to speak to someone about them just randomly changing our account and the amount of envelopes we get each month and I cannot get any resolution.

Everytime I try to create a case it wants me to login but when I try the login does not work even though im logged into my DocuSign account.

We’ve been using them for years but at this point I am looking for a different solution and will cancel this. INSANE that you cant get a hold of anyone to help you!

Customer Support

Best answer by Melanie.Panguito

Hello @Cwlittle01,

Thank you for reaching out to the Docusign Community! I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.

Because this Community space focuses on general guidance, any account change or billing inquiries will need to go through our Support team directly: 👉 Open a Support Case

However, we understand the issue with case creation. Let's work together to sort this out. Can you please try to clear your browser's cache, use another browser, incognito, or another device? Should the issue persist, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.

If you come across any challenges during this process, can you please send me a private message with your name, email address, and account number? Here if you need us!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

M

Melanie.Panguito

Answer

Docusign Employee

Hello @Cwlittle01,

Thank you for reaching out to the Docusign Community! I’m sorry your experience hasn’t met expectations so far. I’d love the chance to help turn it around, and the Community is here to support you.

Because this Community space focuses on general guidance, any account change or billing inquiries will need to go through our Support team directly: 👉 Open a Support Case

However, we understand the issue with case creation. Let's work together to sort this out. Can you please try to clear your browser's cache, use another browser, incognito, or another device? Should the issue persist, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account. Link: Get Support > More support options > I can't access my account > Other issues.

If you come across any challenges during this process, can you please send me a private message with your name, email address, and account number? Here if you need us!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

M

Melanie.Panguito

Docusign Employee

Hi @Cwlittle01,

I'm just checking in to see if you still need any help. Feel free to reply here or via the private message I sent you.

Thank you and have a great day!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hengfeng Ge

Hero

@Cwlittle01

Yes, As @Melanie.Panguito told you can open case without login Docusign account.

And also you can reference the Docusign support plan.

https://www.docusign.com/features-and-benefits/support-plans-pricing

and the end it told:

¹Standard support for web customers only.

if your subscribition is from Docusign website, it is standard support plan and without call support.

It is best subscribe from a Docusign Partner like us, the Default support plan is silver success support. You can also get support from partner, they can open case on behalf of you and follow the case.

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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