Hello ​@C Perry,

Thank you for reaching out, and welcome to the Docusign Community! We sincerely regret to hear about your disappointing experience with our service and support team. We appreciate you bringing them to our attention.

To better assist you, can you please send me a private message and provide the case number of the support request you created? I’ll loop in the right team so we can get this sorted out together.

Regards,

Jenny | Docusign Community Moderator

I cannot reach a human that can deal with my situation - Big strike one! I could not open a case and after reaching a human in sales and after many transfers, you opened a case requesting a refund of my $313. I have not heard back as of yet and that was on Friday. I cannot open another case for it says I have to log in and when I request a new password never sends to my email. I was able to cancel my account and just want my $313.00 back. My year just reupped and all I wanted to accomplish was to go through NAR for the discount and no one at Docusign could make that happen. Worst customer service ever. 

Hello ​@C Perry,

I completely understand your frustration. We apologize for the inconvenience it has caused.

Is the email address you use here in the community the same as the one you use for your account?

Regards,

Jenny | Docusign Community Moderator

********@gmail.com

Hello ​@C Perry,

Thanks for providing the email address. I was able to locate the case created, and I have followed up with the support team.

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny | Docusign Community Moderator

I was successful in canceling. Now, how do I sign up taking in account the NAR discount (NAR ID# 222502518) as well as the 20% discount offered by Docusign? That is what I was trying to accomplish in the first place before I got caught in the Docusign matrix. 

Hello ​@C Perry,

You may purchase the Realtor's plan here: https://ecom.docusign.com/plans-and-pricing/real-estate.

The plan's cost is already discounted to 20%.

Let me know if you have any questions.

Regards,

Jenny | Docusign Community Moderator
If this helped, go ahead and mark it as "Best Answer"!

Hello ​@C Perry,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,

Jenny | Docusign Community Moderator

DocuSign is literally the worst company! Ive been trying for 2 days to create a case to speak to someone about them just randomly changing our account and the amount of envelopes we get each month and I cannot get any resolution. 

Everytime I try to create a case it wants me to login but when I try the login does not work even though im logged into my DocuSign account.

We’ve been using them for years but at this point I am looking for a different solution and will cancel this. INSANE that you cant get a hold of anyone to help you!