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Witness are able to read the document

Forum|Forum|1 year ago
June 30, 2025
5 replies
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The task a witness to a signature it to attest to the signature being placed on teh page by the party signing - no more, no less.
The witness should not be able to see the document the signature they are witnessing is attached to, should not be able to see what the document is about - its title or headings of the DocuSign envelope.
It is a major problem for confidentiality and makes us and our clients very reluctant to use DocuSign where signatures are required.

Best answer by Jenny.Martin

Hello @Edwin Richards,

Thanks so much for raising this—it’s a totally valid concern. It's crucial that witnesses are only shown what's necessary.

You might want to check out this article. 👉 Witnesses and Document Visibility for more information on how you may be able to address this issue.

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator.

I hope this helps, and feel free to reach out if you have any questions.

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!

J

Jenny.Martin

Answer

Community Moderator

Hello @Edwin Richards,

Thanks so much for raising this—it’s a totally valid concern. It's crucial that witnesses are only shown what's necessary.

You might want to check out this article. 👉 Witnesses and Document Visibility for more information on how you may be able to address this issue.

Note: Some advanced features and options are supported only in certain Docusign plans. Your account plan might not support some options discussed in this help topic. For more information about which options are available for your account, contact your account administrator.

I hope this helps, and feel free to reach out if you have any questions.

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!

E

Edwin Richards

Author

Conversation Starter

Thank you for your response which is helpful to some extent.

I cannot believe I am the only person that needs to be able to have witnesses see only the page they are required to sign with the signature they are witnessing.

Having to create a signing page as a separate document is not a satisfactory solution as it simply creates more work.

A change to the way DocuSign works with witnesses would be best.

Regards

J

Jenny.Martin

Community Moderator

Hello @Edwin Richards,

Thank you for your feedback—it’s appreciated. We recognize the limitations in how DocuSign currently handles witness visibility and understand how this can impact workflow efficiency.

If you haven’t already, you might consider submitting an idea post on our dedicated ideas page ( https://community.docusign.com/ideas). It’s a great way to highlight specific enhancements and helps ensure these suggestions are considered for future development.

Regards,

Jenny | Docusign Community Moderator
If this helped, feel free to mark it as “Best Answer”!

J

Jenny.Martin

Community Moderator

Hello @Edwin Richards,

I hope you are doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Jenny | Docusign Community Moderator

E

Edwin Richards

Author

Conversation Starter

Thank you for your comments. What you suggest provides a workaround, that works, but is by no means ideal and means a great deal more work for the sender. DocuSign needs to address this.

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