There has to be a law in Canada that you need to be able to contact billing for any company. I have charges on my account that should not be there and cannot start a ticket or contact support.
Definately putting in a complaint. How can this actually be in this day and age?
Hello
Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 
Open a Support Case
You mentioned you cannot open a support case. Any error message? In the meantime, we have a workaround that will help you open a support case and get the assistance you need:
Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue.
If you encounter any challenges during this process, please send me a private message with your name, email address, and account number. Here if you need us!
Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!
Hi
I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Thank you!
Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!
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