Why did Docusign charge my card 26 times when they should have only charged me once?

The previous payment method was my wife’s debit card. After it was charged the $30 26 times, she had her card cancelled and is getting a new one so that old card number is no longer good. I have updated my account with my debit card so that you can process my refund. Out debit cards go to the same bank account. 

Now that I have updated my payment information, how long will it take to get my refund?

I guessing that there isn’t anyone there on the weekend to help me or answer any questions. I really need my money back. This is a big deal to me and my family. We need to buy groceries!

Hello ​@Mike at H Real Estate 
I understand your perspective. I’m working on your request, and we are making sure that we prioritize it.

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Ma. Cassandra | Docusign Community Moderator
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Hi ​@Mike at H Real Estate 
I sent you an email about your refund request and to confirm whether we can close the case moving forward. I would appreciate it if you could check and respond. Thank you!

—
Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, click “Best Answer”!

Hello ​@Mike at H Real Estate 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator
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