Why did Docusign charge my card 26 times when they should have only charged me once?

Hi ​@Mike at H Real Estate — thanks for reaching out.

We’re here to help where we can, but billing or account changes must be requested from a Docusign account administrator. If that’s not you, we recommend checking with your company’s admin to get started.

For any billing-specific questions, you (or your admin) can open a support case directly here: Open a Support Case.

If you are having trouble creating a case, I can help you with that. You can send me a private message with your Name, Account number in question, email address linked to your account, and case number if you have already created a case, so  I can follow up on your behalf.

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Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, click “Best Answer”!

I don’t think that I am part of a company. I should be on my own account so that would make me the admin. Can you check that for me?

I am only one person so why does it say seats? I’m trying to figure out what Docusign charged me $30 26 times and they would probably have charged me more if there would have been more to get. Can anyone help me understand?  As far as I know, I have never been part of a group. Please help me get my money back!!!!

Docusign will not let me create a case. I watched the video and it doesn’t give me those specific screens and/or choices. Please open a case for me.

I am beyond frustrated with Docusign!!

Hello ​@Mike at H Real Estate 

I created a case on your behalf using the information you provided via private message. For your reference, the case ticket number is 15740111.
I also sent you an email for you to check and respond to moving forward. Thank you.

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Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, click “Best Answer”!

I’m sorry it took me so long to respond. I have been in meetings at work but I just responded to your email and gave you authorization to check my account. 

I see that my Docusign account is fixed. I can now log in as the administrator. When will the 26 payments of $30 (which is $780) be credited back to my account?  

Hi ​@Mike at H Real Estate 
It’s okay; no worries. I received your email response, and we’re now checking on your account. Once I receive feedback from our internal Team, I’ll keep you posted.

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Ma. Cassandra | Docusign Community Moderator
If this pointed you in the right direction, click “Best Answer”!

How long does that process normally take?