Why an i still being charged??

Forum|Forum|1 year ago
May 6, 2025
1 reply
39 views

Cancelled my account in March … charged in April. Went through a hard process for that refund only to be charged again in May. I WOULD USE ANY OTHER SERVICE THAN DOCUSIGN. Their lack of a human to help you is unbearable.

Billing

M

Melanie.Panguito

Docusign Employee

Hello @Denebee,

Thank you for bringing this to our attention, and I sincerely apologize for this. I sent you a private message with the update on the case. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.