Where Did My Prepaid Annual Envelopes Go?

Hi ​@Kenneth Pan — thanks for reaching out.

It’s absolutely reasonable to want clarity on what happened to your remaining envelopes.

Based on our Docusign Pricing | eSignature Plans for Personal & Business, the $120 amount corresponds to the Personal Annual Plan, which includes an envelope allowance of 5 per month, for a total of 60 per annual billing cycle. Even with an annual plan, the monthly limit for personal plan stays at 5 envelopes, so if you’re seeing 0 envelopes, it’s likely that your monthly allowance has already been used.

If you’re sure that’s not the case, this definitely needs to be checked by our Customer Support team to review what happened to your remaining envelopes, especially since you’ve already purchased a new plan.

Since this community space focuses on general guidance, for any billing-specific questions, we recommend opening a support case directly here: Open a Support Case

If you experience any issues creating a case or reaching Customer Support, feel free to send me a private message with your name, email address, and account number, and we'll assist you further.

Let us know if you have questions— we're here for you!

Regards,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"

Hi ​@Kenneth Pan,

How are you? We’d like to know if my response addressed your questions. If yes, we'd greatly appreciate if you could like and mark it as "Best Answer ✅"? This helps other community members find trusted answers. 

Let us know if you still need further assistance. We're here for you! 😊

Sincerely,

Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"