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Weird ghost initial box can't get it to go away
Don’t know why the ghost box shows up but I can’t select it or change it and I made sure it wont show up in preview but obviously it is very confusing why its popping up and not going away.
Jenny.MartinAnswer
Community Moderator
June 26, 2025
Hello
Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.
We understand that the automatic tagging of fields in your documents is causing extra work to remove these tags. We're here to help you regain control over field placement.
Upon checking, this could potentially be related to AI-powered Suggested Fields. To turn this off, navigate to Admin → Signing and Sending → Sending Settings → Look for a checked box that says, “Enable field assist for senders.” Uncheck this box, then save. Log out, then log back in to refresh the account.
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Sincerely,
Jenny | Docusign Community Moderator
Helpful? Feel free to hit “Best Answer” so others can benefit too!