+3I am the Docusign Administrator for my company. I have a user who got a loaner laptop, logged into Docusign and setup their signature. The preferences→ General looks like this
However, when she gets an envelope and opens the form document to sign, when she clicks in the signature field, she is prompted to create a new signature instead of using the one she setup. Is there something in the envelope document causing this?
Best answer by Ma.Cubio
Hi
When a recipient is prompted for a signature, even though the signature is already configured on the account, it is because the name specified on the envelope is different from the signature name that is configured on the account. Therefore, the recipient is prompted to create another signature based on the name specified on the envelope. To further check on this, kindly provide an envelope ID. Thank you so much.
Ma. Cassandra | Docusign Community Moderator
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The envelope sender does have an option to require a new signature.
+3She is getting the following prompt after clicking in the field
This tells me that the form requires a digital signature as well, which she probably did on her former laptop, but the loaner laptop doesn’t have this setup. She setup the new E-signature on her new laptop, but now it wants the digital signature setup. Does that make sense?
Hi
When a recipient is prompted for a signature, even though the signature is already configured on the account, it is because the name specified on the envelope is different from the signature name that is configured on the account. Therefore, the recipient is prompted to create another signature based on the name specified on the envelope. To further check on this, kindly provide an envelope ID. Thank you so much.
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
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Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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