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Upload error

Forum|Forum|2 years ago
May 8, 2024
4 replies
130 views

I’ve uploaded a document, and while inserting initial blocks I notice that one page has not uploaded correctly. There is no error message, the page just looks like a blurred picture. Can anyone assist?

eSignature

Best answer by Christopher.Alpizar

Hello @Grounded question,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that when you upload a document and add the signature fields the page becomes like a blurred picture.

Are you the only affected user in your account?

Are using the Docusign Web App or a mobile app?

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Answer

Docusign Employee

Hello @Grounded question,

Thank you for reaching out here, we want to welcome you to the Docusign Community, I appreciate you bringing your question to this Community.

I apologize for any inconvenience that this might cause you, we are committed to providing you with the best service possible. Thank you for bringing this matter to our attention, I understand that when you upload a document and add the signature fields the page becomes like a blurred picture.

Are you the only affected user in your account?

Are using the Docusign Web App or a mobile app?

Have you tried the below troubleshooting:

Clear cache/cookies
Try a different browser(s)
Try an Incognito window
Try a different device
Try a different Internet network, such as on a mobile device using data with Wi-Fi disabled.
Try using VPN, or if on one already, disconnect from VPN and try again

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Let us know if you need further assistance.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

C

Christopher.Alpizar

Docusign Employee

Hi @Grounded question,

I hope you are doing well.

I would like to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

G

Grounded question

Author

Newcomer

Hi Christopher

Thank you for following up and apologies for not responding sooner. I don’t need further assistance - it was a bit of an urgent matter so I solved the problem by uploading the document again, which was a bit time consuming but at least it’s sorted. Still not sure exactly what happened - it was a big document so it may have been that?

Thanks

Gail

C

Christopher.Alpizar

Docusign Employee

Hi @Grounded question,

I hope you are doing well.

Glad to hear that, will be hard to tell what happened, but the larger the document the more likely that issue will start to appear.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.