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I receive notices that I have a document to sign; however, it tells me that the site can’t be reached and indicates that the connection was reset.  I can view the document but it gives the error when I click “sign”.  I even tried sending a document to myself.  I can send the document but it won’t even let me sign a document that I just created.

Hello ​@Jenna,

Thanks for reaching out here in the Docusign Community—great to have you here!

We wanted to inform you that a reported incident affected the ability to sign envelopes, which may have caused the error you experienced. The issue has since been resolved. 👉 DIRCA-3304

If you are still encountering errors when attempting to sign documents, please try the following troubleshooting steps:

  • Clear your browser cache and cookies
  • Use Incognito/InPrivate window
  • Try using a different browser
  • Ensure your internet connection is stable
  • Disable any VPN or browser extension that may interfere with the connection.

For any ongoing incidents or downtime updates, you can always check our status page here: https://status.docusign.com/

I hope this helps. If you believe this response effectively addresses your question, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

 

Best Regards,

Jenny | Docusign Community Moderator

Like 👍and mark it as “Best Answer” so others can find it, too!

 

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