unable to sign documents

Question

I receive notices that I have a document to sign; however, it tells me that the site can’t be reached and indicates that the connection was reset.  I can view the document but it gives the error when I click “sign”.  I even tried sending a document to myself.  I can send the document but it won’t even let me sign a document that I just created.

Jenna · Accepted Answer

I quit trying to sign using that computer. It is a desktop and has not been upgraded yet. I’m using my laptop which has not been upgraded either; however, it is currently allowing me to access and sign documents. Thank you

Jenny.Martin · Answer

Hello ​@Jenna,Thanks for reaching out here in the Docusign Community—great to have you here!We wanted to inform you that a reported incident affected the ability to sign envelopes, which may have caused the error you experienced. The issue has since been resolved.👉 DIRCA-3304If you are still encountering errors when attempting to sign documents, please try the following troubleshooting steps:Clear your browser cache and cookiesUse Incognito/InPrivate windowTry using a different browserEnsure your internet connection is stableDisable any VPN or browser extension that may interfere with the connection.For any ongoing incidents or downtime updates, you can always check our status page here:https://status.docusign.com/I hope this helps.If you believe this response effectively addresses your question,feel free to give it a like or mark it as the best answer. Let us know if you have any further questionsBest Regards,Jenny |Docusign Community ModeratorLike 👍and mark it as “Best Answer” so others can find it,too!

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