Hello ​@Jenna,

Thanks for reaching out here in the Docusign Community—great to have you here!

We wanted to inform you that a reported incident affected the ability to sign envelopes, which may have caused the error you experienced. The issue has since been resolved. 👉 DIRCA-3304

If you are still encountering errors when attempting to sign documents, please try the following troubleshooting steps:

• Clear your browser cache and cookies
• Use Incognito/InPrivate window
• Try using a different browser
• Ensure your internet connection is stable
• Disable any VPN or browser extension that may interfere with the connection.

For any ongoing incidents or downtime updates, you can always check our status page here: https://status.docusign.com/

I hope this helps. If you believe this response effectively addresses your question, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

Like 👍and mark it as “Best Answer” so others can find it, too!

Hello ​@Jenna,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Best Regards,

Jenny | Docusign Community Moderator

I quit trying to sign using that computer.  It is a desktop and has not been upgraded yet.  I’m using my laptop which has not been upgraded either; however, it is currently allowing me to access and sign documents.  Thank you