Unable to resize text fields?

I don’t have the formatting or data label dropdown settings even available. I recently purchased the $120 / annual subscription.

I’ve resized basic text boxes before on random documents, but haven’t used the program enough to say whether the issue has been common or not. I’m trying to make a new hire package template with (7) documents.

Sounds like it could be a plan issue. I can’t even make a support case with my current plan which for a paying customer doesn’t sit well with me.

Hello ​@Apb,

Thank you for getting back to me. Rest assured, the best way to resolve your issue is to create a case for an expert review. We are unable to provide information about your plan on this public forum. Please follow this article on how to create a case: Open a case in the Docusign Support Center.

If you are still having some issues creating a case, please send me a private message (click my name to see my profile > click Send Message) . Please include the following details in your message:

Name:

Email linked to your account:

Account Number:

Let me know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Apb,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I’m waiting on a Docusign person to respond to my ticket. They said there is a back end setting that is disabled that is possibly causing the issue but haven’t gotten back since I gave them permission to proceed with the fix.

“We realized the "Data Filed Size" is disabled within the account and that could be affecting”

Hello ​@Apb,

Thanks for the update. Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

I am having exactly the same issue, I am unable to change the box sizes after upgrading. Before taking out a plan, it was perfectly fine

Hello ​@stujc123,

Thank you for reaching out, and a warm welcome to the Docusign Community! We are absolutely delighted to have you here and can't wait to share our knowledge with you. I am sorry to hear about the issue with being unable to resize the text field after the account update. Let's work together to sort this out.

May you please perform the following troubleshooting:

• Check if the browser needs to be updated.
• Log out and Log back into the account.
• Clear history and cache/cookies and set it to "All time."
• Try a different browser(s).
• Try to use Incognito. 
• Is the issue the same with a different device?

I look forward to hearing back from you. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello!

I have the exact same problem!!!  I started with a free trial and signed up for a plan.  Now I cannot adjust text box sizes when using templates or when sending envelopes.  Super frustrating.

I’ve done all troubleshooting including trying on Brave and Chrome and the issue persists across both browsers.  Reluctant to clear 500 cookies from my browser per your recommendation but tried everything else.

HELP!!!  I need to use my DocuSign now and this is a CRITICAL capability to be able to use

Mark

Hello ​@markm860,

Thank you for reaching out to the Docusign Community!

I am really sorry about the issue with being unable to resize text fields. This may be due to a backend setting that has not been activated, or potentially related to your subscription plan. A support agent can assist in determining whether this is the case or if it is indeed supported under your plan, so it would be advisable to create a support case for clarification. 

To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center. 

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

Feel free to let us know if you need any more help with this. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@markm860,

How are you? I'm checking in to see if you still need assistance. But if the solution provided helped you resolve the issue or pointed you in the right direction, please click Best Answer ✅"so others can find it too.

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello Melanie,

So, like many others, I started with a free trial.  What I learned from your support staff is the free trial is a Pro account.  When I signed up, I signed up for an entry level plan as I wasn’t that busy (but have since upgraded) and when that happened the ability to resize text boxes disappeared for some reason.  So your tech support team was able to reactivate that capability.  I don’t know if that just was a glitch or if resizing text boxes is a feature for higher plans, which seems ridiculous as that is one of the features I use the most (on 100% of my envelopes)

So, hopefully its a glitch going from free to a subscription and hopefully it can get fixed because I needed to delay a transaction because it took about 24 hours to resolve.

Hi Melanie, as yet another glitch, none of your responses have the ability to mark as “Best Answer” so sorry I cannot mark that off.  I did like the response you gave that actually worked and that was to reach out to support. 

Plus this community assistance is not really of help.  It took you 8 days to respond to my post, which for folks doing business is like a lifetime.  If you want folks to use this service as the first line of defense, then answering in a few hours is more aligned with customer expectations.  At the most 24 hours, but even that, when we are working to get documents signed is a really, really long time to wait. 

Hello ​@markm860,

Thank you for the update. We sincerely apologize for the inconvenience you've experienced and the delayed response from the Community. Thank you for your feedback, and this is well noted.

Glad to hear that our Support team was able to resolve the issue. Despite this, I hope the rest of your day is filled with positivity. Thank you, and please always take care :)

Best regards,

Melanie | Docusign Community Moderator