Unable to reinstate account cancelled in error

Question

Greetings!Our non-profit account was cancelled in error. We seem unable to manage our subscription to reinstate, and support is not available to us. Please advise.Thank you.

Melanie.Panguito · Accepted Answer

Hi ​@LOBC,Thank you for reaching out, and a warmwelcometo theDocusign Community! We know it's inconvenient when you can't access the services you rely on, and we apologize for the challenges you've encountered with your subscription. Because this Community space focuses on general guidance, this billing inquiry will need to go through our Support team directly:👉Open a case in the Docusign Support CenterWe understand you are unable to opena support case, so here's a workaround to get the assistance you need:Go here:Get Support.Do not log into Docusign. Usethe bottom part of the page under More support options >I can't access my account>Other Issues. Provide a complete description of the issue.If you encounter any challenges during this process, pleasesend me a private message with your name, email address, and account number. Here if you need us!SincerelyMelanie | Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

Melanie.Panguito · Answer

Hi ​@LOBC,I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!Regards,Melanie| Docusign Community ModeratorIf this helped, feel free to click "Best Answer"

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