Hi ​@LOBC,

Thank you for reaching out, and a warm welcome to the Docusign Community! We know it's inconvenient when you can't access the services you rely on, and we apologize for the challenges you've encountered with your subscription. Because this Community space focuses on general guidance, this billing inquiry will need to go through our Support team directly: 👉 Open a case in the Docusign Support Center

We understand you are unable to open a support case, so here's a workaround to get the assistance you need:

Go here: Get Support. Do not log in to Docusign. Use the bottom part of the page under More support options > I can't access my account > Other Issues. Provide a complete description of the issue. 

If you encounter any challenges during this process, please send me a private message with your name, email address, and account number. Here if you need us!

Sincerely
Melanie | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!

Hi ​@LOBC,

I'm just checking in to see if you still need any help, and we'll gladly help you with any questions you may have. Have a great day!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"