Unable to Open Agreement: "Something Went Wrong" Error

When trying to open an agreement sent by my client. Every time I click the link to access the document, I receive the following error message:

“Something went wrong. We were unable to process this request. If the issue persists, please contact support.”

Has anyone else experienced this problem? I’ve tried accessing the document from different browsers and devices, but the error persists. Any suggestions or known workarounds would be greatly appreciated.

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Hello @MistyMao,

Thanks for reaching out to the Docusign Community; it's great to have you here!

To help us investigate this issue further, could you please provide the Envelope ID? Locate a Docusign envelope ID

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

Best Regards,

Jenny | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

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