Hello ​@MistyMao,

Thanks for reaching out to the Docusign Community; it's great to have you here!

To help us investigate this issue further, could you please provide the Envelope ID? Locate a Docusign envelope ID

Once we have this information, we’ll be able to take a closer look and assist you more effectively. Looking forward to your reply!

Best Regards,

Jenny | Docusign Community Moderator

Thank you for you reply!. Envelope ID fcb6bcc0****************

Hello ​@MistyMao,
I hope you're doing well. Thank you for providing the envelope ID
After checking the envelope ID, we noticed that the IP address appears to be located in China. This may be causing the issue due to restrictions imposed by China's firewall. If this is the case, we recommend trying to use a VPN as a workaround to bypass these restrictions and resolve the error.

I hope this helps! If you found this response helpful, feel free to give it a like or mark it as the best answer. Let us know if you have any further questions

Best Regards,

Jenny | Docusign Community Moderator

If this helped, like 👍and mark it as “Best Answer” so others can find it, too!

Hello ​@MistyMao,

I hope you're doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny | Docusign Community Moderator