Hello ​@FontAndFern,

Thank you for reaching out, and welcome to the Docusign Community! We are glad to have you here and can't wait to help share as much knowledge as possible.

I understand you would like to reactivate your subscription but are getting an error message when logging in and no option to create a case. I sincerely apologize for the inconvenience caused. Rest assured, I'll make an effort to help.

Based on Article: Application Error. Sorry, there was a problem loading the application. Please try again. the error message is caused by cached information in your web browser. I see you've tried different browsers. Is the issue the same when using a different device? Can you please try logging in at this link: Docusign Login - Enter email to start sign in. Once logged in, the Admin can follow the article to manage subscriptions: FAQ: How do I make changes to my Docusign plan?

Regarding case creation, only paid users can create a case. However, here are the steps and your options to reach out for support:

How do I contact Docusign Customer Support?

Important Changes to Docusign Support

I hope this is helpful. If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@FontAndFern,

I hope you are doing well. If you found my response helpful, please mark it as the "Best Answer ✅"  by clicking “Select as Best.” This will help other users with similar questions locate it more quickly, and empower you to contribute to our Community. Please let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.