Hello,
I have just been activated by my company to use DocuSign. I can get logged in but when I try to start, the create envelope popup box just spins. I had a free account and canceled it. I was told that was the reason but it is still doing it.
Please help, I need to use it for a project I am working on.
Thank you,
In your browser, clear cookies/cache for docusign.net domains.
Close all browser windows.
Reopen in a private/incognito window and log in with your corporate credentials.
That forces a fresh session against your company account rather than any lingering free-trial backend.
Hi John,
I tried your suggestion and I still have the same issue. I may have to wait until they actually get rid of my free account. They said it could be 24-48 hours before it will be gone.
Thanks for responding.
Do you have access to another browser? Try a different browser if you do. (e.g., Chrome ↔ Edge ↔ Firefox).
HI John,
I tried that too, same result :(.
And you are in the right account? Can you confirm by going to your profile and clicking on “Switch Accounts”.
Yes, I have switched the account to my company account. It works with the free account but not with the company account.
Interesting. Then it could well be that your company DocuSign admin did not provide you with the right Permission Profile. Ask your DocuSign Admin to confirm you’ve been assigned a DS Sender or equivalent profile.
Hello
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Best regards,
Jenny | Docusign Community Moderator
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