New Voice

Solved

Unable to create envelope

Forum|Forum|1 year ago
May 9, 2025
8 replies
263 views

Hello,

I have just been activated by my company to use DocuSign. I can get logged in but when I try to start, the create envelope popup box just spins. I had a free account and canceled it. I was told that was the reason but it is still doing it.

Please help, I need to use it for a project I am working on.

Thank you,

Best answer by JohnSantos

@kmlease01

Interesting. Then it could well be that your company DocuSign admin did not provide you with the right Permission Profile. Ask your DocuSign Admin to confirm you’ve been assigned a DS Sender or equivalent profile.

JohnSantos

Guru

@kmlease01

In your browser, clear cookies/cache for docusign.net domains.

Close all browser windows.

Reopen in a private/incognito window and log in with your corporate credentials.

That forces a fresh session against your company account rather than any lingering free-trial backend.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

K

kmlease01

Author

New Voice

Hi John,

I tried your suggestion and I still have the same issue. I may have to wait until they actually get rid of my free account. They said it could be 24-48 hours before it will be gone.

Thanks for responding.

JohnSantos

Guru

@kmlease01

Do you have access to another browser? Try a different browser if you do. (e.g., Chrome ↔ Edge ↔ Firefox).

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

K

kmlease01

Author

New Voice

HI John,

I tried that too, same result :(.

JohnSantos

Guru

@kmlease01

And you are in the right account? Can you confirm by going to your profile and clicking on “Switch Accounts”.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

K

kmlease01

Author

New Voice

Yes, I have switched the account to my company account. It works with the free account but not with the company account.

JohnSantos

Answer

Guru

@kmlease01

Interesting. Then it could well be that your company DocuSign admin did not provide you with the right Permission Profile. Ask your DocuSign Admin to confirm you’ve been assigned a DS Sender or equivalent profile.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

J

Jenny.Martin

Community Moderator

Hello @kmlease01,

I hope you are doing well. If you consider the response above useful, please click “Select as Best” to mark it as the “Best Answer ✅.” This will assist other users with similar questions in finding it more easily. Should you require any additional assistance, feel free to reach out. Thank you!

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

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