Unable to Correct recipient email after sending envelope

Hi ​@SteveTarga! 

The “Correct” button is in the actions menu here, are you able to see it? There is a video at the bottom of this page that also walks you through the steps. 

If you still don’t see it, there could be a few things going on:

1. “Correct” is not available on Free or Trial plans, so if you’re on one of those plans then unfortunately Correct is not an option.
2. If you’re on a paid Personal plan but have used up your monthly envelope allowance, sometimes the Correct button is blocked. This is a known bug that is being worked on. If this is the case for you, you should contact Docusign Support and they should be able to help resolve it.
3. Your account admin may not have enabled correction permissions for your role. In that case, ask your Docusign admin to check your permission profile.

Let me know if that works or if you have any more questions! 

I am on a paid personal plan, and have envelopes still available. But the option to Correct is not there

​@SteveTarga There might be an issue with your account not having “Allow Envelope Correct” enabled, and because you’re on the Personal plan you can’t access the Admin console yourself to enable it 😅.

Unfortunately this isn’t something I can help with, but you can contact Docusign support and tell them the issue and they should be able to help. If you use the little Chat option on the support page and let the automated bot know the problem (and mention that you’re on a paid Personal plan), you might be able to connect with a Live agent to get it resolved faster.

The fastest option is going to be Voiding the envelope, making a copy so you don’t have to actually recreate anything, and then send the new one with the updated email. Your 3 signers will have to resign it though, but you don’t have to make it again from scratch.

---

EDIT TO ADD:
Just to make sure, one last place to check is in your Sent folder: