Unable to cancel subscription, open new case, or get refund

Forum|Forum|1 year ago
March 19, 2025
21 replies
341 views

I have been trying since last April to get subscription canceled, get refund and thought it was taken care of until I got renewal notice in email tonight. It won’t let me open a new case to have them call me or respond to this request. So this forum will hopefully get the attention it needs to respond to the attached emails last year…. SEE ATTACHED

The attached files have been removed. Please see DocuSign Community Guidelines and Code of Conduct.

Best answer by marco.tanglao

Hello @deroit

Please use the bottom part of the page, which allows you to open a case without logging into your account.

Please log out on your account and open the link below to access the same page I shared.

https://support.docusign.com/s/contactSupport?language=en_US

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Best regards,
Marco Paulo | Docusign Community Moderator