Skip to main content
arrow-left Back to Docusign.com
Solved

Unable to cancel or log in

  • April 24, 2025
  • 4 replies
  • 42 views
P
New Voice
Forum|alt.badge.img+1

Hi,

 

I am stuck. The company I work for has shut down. The docusign account was created for company work. The account is suspended as the payment has not been done for 3 months since the shut down. I am unable to log into the support center to open a case. I have submitted three requests on the page for login issues but have not received any response. I don’t know how to cancel this subscription now. Docusign does not provide support over phone or email. 

Any suggestions are greatly appreciated.

Thanks.

Best answer by Ma.Cubio

Hello ​@pcs,

 

I’m really sorry that you are having a hard time creating a support case. Here’s the work around I highly recommend so you can create a support case for your billing issue. Kindly follow the instructions below.

Please log out and go to “Get Support” page.

Scroll down to More support options then from there it will allow you to open a case without logging in to your account.
Click “I can’t access my account” and provide other details.

 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

4 replies

Hengfeng Ge
Hero
Forum|alt.badge.img+18
  • Hengfeng GeHero
  • Hero
  • April 24, 2025

can you login your account?

FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng/

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.
P
New Voice
Forum|alt.badge.img+1
  • pcsNew Voice
  • Author
  • New Voice
  • April 24, 2025

Unable to log in. While logging in, I get a message saying enter the code sent to your email but I don’t get anything on the email.

M
Community Moderator
Forum|alt.badge.img+13
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • Answer
  • May 1, 2025

Hello ​@pcs,

 

I’m really sorry that you are having a hard time creating a support case. Here’s the work around I highly recommend so you can create a support case for your billing issue. Kindly follow the instructions below.

Please log out and go to “Get Support” page.

Scroll down to More support options then from there it will allow you to open a case without logging in to your account.
Click “I can’t access my account” and provide other details.

 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

M
Community Moderator
Forum|alt.badge.img+13
  • Ma.CubioCommunity Moderator
  • Community Moderator
  • May 15, 2025

Hello ​@pcs,

 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

Let me know and I will gladly help you address the situation as soon as possible.


Best regards,
Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue!

Code of ConductAccessibility statement

Docusign Community

Code of Conduct