Unable to Access Envelope error

Question

Hi,I am posting for a new agent who is having issues with DocuSign.  He is able to create a room, load and edit documents within the room, and then when he clicks the check box on documents he needs to send for signature and then clicks “create envelope” he gets an error message of “Unable to Access Envelope”.  Tried researching and did see that it’s often related to an envelope being corrected.  That being said, the error is showing when a brand new envelope is being created. **We access DocuSign through the Command Database (Keller Williams).  Any help or insight appreciated.Thank you!April

Ma.Cubio · Answer

Hello ​@aweathers1Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.Upon checking, the error “Unable to Access Envelope” can be caused by another user's existing account. However, to further assist you, I suggest you create a support case so our Team from Rooms can double-check on this issue and help you resolve this matter as soon as possible. You can open a support case directly here:Open a Support Case.If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Best regards,Ma. Cassandra | Docusign Community Moderator"Select as Best" below if you find the answer a valid solution to your issue

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded