Time of day when report is automatically generated

Hello ​@sgarciav 

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
The standard envelope report does not have a user-selectable time option because all envelope events are recorded by date, with the precise time recorded and stored as part of the envelope's history. Instead of filtering by time, you can define the date range for your report using options like Envelope Sent Date or Envelope Completion Date. 

The most common reason envelope reports are generated later than usual is that the data updates in batches and can take up to 24 hours to appear. Factors like server-side processing load, account-specific features, and system maintenance can cause delays. 

Here are the specific reasons your report may be delayed:

Data processing queues

• System load: Docusign processes documents and generates reports continuously, but high volumes can create a queue and slow down generation times.
• Large reports: A report with extensive data (e.g., more than 50,000 rows for a CSV) can take longer to compile than a smaller one.
• Batch processing: Data is not updated in real-time. According to DocuSign support, data for reports can take up to 24 hours to update, especially for aggregated data in dashboards. 

Scheduled maintenance

• Service disruptions: Docusign performs planned maintenance that can cause brief periods of service interruption, which may affect report data availability. You can check the DocuSign Trust page for system alerts and scheduled maintenance windows. 

Account or document-specific settings

• Delayed routing: If your envelope workflow uses "delayed routing," the envelope is purposefully put on hold for a specified period. The report will not reflect a completed status until this hold has elapsed, which can be up to 30 days.
• Time zone differences: Report data is calculated based on UTC time, which may cause a time difference from your local time zone. This can create a perception of delay, especially when looking at the current day's data. 

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Sincerely,

Ma. Cassandra | Docusign Community Moderator
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Hello ​@sgarciav 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like👍and click "Best Answer"