Hello ​@CianM,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

If your issue is regarding billing, you may create a case without logging into your account. Please use the section at the bottom of the page:  https://support.docusign.com/s/contactSupport?language=en_US&rsc_301. For other inquiries, you may need to explore additional help resources in the Docusign Support Center.

In the meantime, if there are specific issues or questions, feel free to share them here, and I’ll do my best to provide guidance or resources that may help.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@CianM,

I hope you are doing well. I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Jenny | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.