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I’m in the middle of creating multiple Envelope Templates, each with multiple documents. Within each envelope some of the documents are .docx format and others are .pdf. I saved and closed the first Envelope Template then opened the 2nd Envelope Template which already had 3 .docx files in it. I clicked to add a PDF document when I suddenly got a message saying “New editor only supports DOCX files” (see screenshot below). What is going on?? I just added a PDF to the first Envelope Template not even 2 minutes ago!  I’m not building a document, just adding documents to an Envelope Template and adding signing fields to those documents. I’m new to Docusign and am using it for basic eSignature stuff, like sending contracts to clients for signature. Thank you in advance for any help!! 

UPDATE -- I removed the 3 .docx files that were already in the 2nd Envelope Template and then was able to successfully add the PDF to that template. Can someone please explain what is going on and why Docusign thinks I’m trying to “create documents” rather than create an Envelope Template? I would like to avoid this issue in the future.

 

Screenshot of “error” message I’ve never seen before

 

could you try to add it in a new template?

 

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