Is this envelope send from life science customer? Maybe it is enable Part11 module for their account.

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Hello ​@dogan566,

Thank you for reaching out, and a warm welcome to the Docusign Community! We understand you're experiencing challenges signing a document and apologize for any workflow delays this may be causing. We believe the document likely originated from a Part 11 account, which requires authentication (Account Login) and is configured to automatically create accounts for signers without existing DocuSign accounts.

I see that you encountered an error message after activating the account. I suggest performing the following:

• Copy the Review Document Link and paste it directly into browsers such as Incognito. Activate the account, or use the email address and password you previously used during account activation if it asks to log in or
• Use a different device

Here's a full video for more information: 

If the guidance doesn't fix the issue, please let me know whether the email address used to receive the document matches the email address associated with your DocuSign Community account. Also, you can contact the sender to change the Authentication Method from Account Login to SMS.

I hope this is helpful. If the solution provided helped you or pointed you in the right direction, please click Best Answer " so others with similar questions can find it too. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Hello ​@dogan566,

I trust all is well. I want to confirm if you still need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible. But if the above solution helped you or pointed you in the right direction, please consider marking it as " Best Answer ✅" so others with similar questions can find it too.

Wishing you a smooth rest of your day! 

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!