Hello ​@EdinSJ,

Thanks for reaching out here in the Docusign Community—great to have you here!

If you’re encountering an error when opening a link from the website, here are some steps you can try to resolve this;

• Make sure the link is valid and not expired
• Clear your browser’s cache and cookies
• Try opening the link in a different browser or device
• Use incognito/inPrivate window
• Check your connection to make sure it’s stable

Should you require any additional assistance, feel free to reach out. Thank you!

Best Regards,

Jenny | Docusign Community Moderator

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Good morning,

Tried all of the above still getting issues

Hello I re-imaged the computer with a fresh version of Windows 11 no malware protection to block anything no local firewall protection settings and I am still getting the error. I cannot reach anyone at DocuSign to help. I've recently been given the responsibility of maintaining DocuSign so I have no idea where to go for assistance but none of our DocuSign documents are opening up.

Previous DocuSign administrator has left our company so I don't know if these links are tied to his account or not which is why they would not be working not sure

I also asked a colleague at a different location to try one of our links, and she gets the same issue.

Hello ​@EdinSJ,

Thanks for your reply. We’re sorry to hear that the provided solution did not resolve the issue.

You mentioned that this problem started when the admin left the company. Could you please walk us through the steps when the issue appeared?

Also, are you trying to access an envelope within the account? If so, please provide any relevant envelope ID to help us investigate further.

Best Regards,

Jenny | Docusign Community Moderator

Hello ​@EdinSJ,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Best Regards,

Jenny | Docusign Community Moderator