Hello ​@EdinSJ,

Thanks for reaching out here in the Docusign Community—great to have you here!

If you’re encountering an error when opening a link from the website, here are some steps you can try to resolve this;

• Make sure the link is valid and not expired
• Clear your browser’s cache and cookies
• Try opening the link in a different browser or device
• Use incognito/inPrivate window
• Check your connection to make sure it’s stable

Should you require any additional assistance, feel free to reach out. Thank you!

Best Regards,

Jenny | Docusign Community Moderator

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Good morning,

Tried all of the above still getting issues

Hello I re-imaged the computer with a fresh version of Windows 11 no malware protection to block anything no local firewall protection settings and I am still getting the error. I cannot reach anyone at DocuSign to help. I've recently been given the responsibility of maintaining DocuSign so I have no idea where to go for assistance but none of our DocuSign documents are opening up.

Previous DocuSign administrator has left our company so I don't know if these links are tied to his account or not which is why they would not be working not sure

I also asked a colleague at a different location to try one of our links, and she gets the same issue.