Active Voice

Question

Signing Resource File changes not reflecting

Forum|Forum|1 year ago
December 6, 2024
15 replies
198 views

Hello,

I want to hide the download & print button from the post signing experience screen. I have updated the signing resource XML file by marking DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred : DocuSign Signing Resource File Guide)

As mentioned, these buttons won’t be hidden from recipients who hold an account within DocuSign but I’m able to see the Download & Print buttons on the popup window & don’t have an account within DocuSign.

Any help appreciated.

Regards & thanks,

Mehul Shah

Signing

Show previous replies

M

mehul.shah

Author

Active Voice

Hi @Hengfeng Ge,

I was updating some different tags inside the XML.

Now, I’m not able to see download button after the signing is completed when opened in Chrome but able to see the button when opened in Safari.

Do you know if there is any browser specific limitation ?

Regards,

Mehul Shah

Hengfeng Ge

Hero

could you share the code where you changed? we try to reproduce it. We haven’t meet it before.

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

mehul.shah

Author

Active Voice

Hengfeng Ge

Hero

Hi @mehul.shah Ok, we will try it and let you know. Could you confirm which device you test? on iPhone? Thanks.

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

C

Christopher.Alpizar

Docusign Employee

Hi @mehul.shah,

I hope you are doing well.

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,

Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.