Active Voice

Question

Signing Resource File changes not reflecting

Forum|Forum|1 year ago
December 6, 2024
15 replies
198 views

Hello,

I want to hide the download & print button from the post signing experience screen. I have updated the signing resource XML file by marking DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred : DocuSign Signing Resource File Guide)

As mentioned, these buttons won’t be hidden from recipients who hold an account within DocuSign but I’m able to see the Download & Print buttons on the popup window & don’t have an account within DocuSign.

Any help appreciated.

Regards & thanks,

Mehul Shah

Signing

Hengfeng Ge

Hero

As we create case with support team before, they told custom resource file is not in the scope of support. it needs support from DocuSign PS team. Now we are familiar with custom resource file, please contact us if you need consultanting service of customize resource file.

FreeLink/甫连信息

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M

mehul.shah

Author

Active Voice

Hey Hengfeng,

Thanks for the response.

I have updated the signing resource XML file by marking DocuSign_SigningAllowDownload & DocuSign_SigningAllowPrint as false. (referred : DocuSign Signing Resource File Guide)

Even after uploading the XML file, the changes aren’t reflecting in the actual experience. The recipient is able to see the download button.

Could you please help ?

Regards,

Mehul Shah

Hengfeng Ge

Hero

@mehul.shah do you mean no download button in the right panel? could you share a screenshot?

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

mehul.shah

Author

Active Voice

M

mehul.shah

Author

Active Voice

@Hengfeng Ge The buttons on the right corner are the ones which I want to hide from the recipients. Also, I can confirm that the recipient doesn’t hold an account in DocuSign / not a user in DocuSign.

Thanks!

Hengfeng Ge

Hero

@mehul.shah could you send a test envelope to my email that without register account? I can’t reproduce this workflow.

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

mehul.shah

Author

Active Voice

Sure @Hengfeng Ge. Could you please share your email ?

Thanks!

Hengfeng Ge

Hero

@mehul.shah I have send my email in the private message in the commuinty. could you check it?

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

mehul.shah

Author

Active Voice

Hi @Hengfeng Ge, unfortunately, I won’t be able to send out an email to an outside gmail account from our organization.

I’d done a POC around 3rd Oct, 2024 & that time the buttons were hidden (screenshot attached).

But now, when we are trying to do the same, the changes aren’t reflecting.

Could you please help with the information provided ?

Regards,

Mehul Shah

Hengfeng Ge

Hero

could you record a view how you do it?

FreeLink/甫连信息

🌍 DocuSign Partner | Partner Profile

🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year

🌟 The only DocuSign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 DocuSign Community Leaderboard Top 5 contributor.

🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries.

Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

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