Signed up to a paid plan, assigned as DS Admin, can not send envelopes

Question

I recently signed up to a paid Docusign plan.

Since starting the paid plan i have been unable to send envelopes.

We have only 1 seat on the plan - me.

I am assigned as DS Admin.

I dont know how to change my role to DS Admin+.

I cant raise a support ticket as when i try to log in i am receiving an error.

No contact number anywhere.

Can someone help please.

Jenny.Martin · Answer

Hello ​@CB91,Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community. Rest assured that I will do my best to help you.A user with DS Admin permission does not require additional permission to be able to send an envelope.Can you please provide more details about your issue when sending?Is there any error message? You can provide a screenshot here so we can check it (kindly remove any PII).Can you also send me a private message and provide your account email address and account number? Thank you.Regards,Jenny | Docusign Community ModeratorMark this as "Best Answer" if it helped!

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

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