Signature format

Forum|Forum|1 year ago
July 2, 2025
4 replies
145 views

Hello, i initiate the signature within my company and all of my team members have their own account of DocuSign. But the presented format is different - sometimes show “signed by”, sometimes show “DocuSigned by”, and the frame color also shows different recently - one is in purple, another is black, and they are in the same docusign document.

eSignature

Best answer by Pawan Gangwani

Hello @Cecilia Zhou

Welcome to the DocuSign Community!

The update to the signature and initials frame (chrome) was included in our June 2024 DocuSign Core Production Release Notes.

Still, it is coming in your case, I will suggest raise a support ticket.

Thanks!

👪 DocuSign Community Leaderboard Top 5 contributor
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Pawan Gangwani

Answer

Hero

Hello @Cecilia Zhou

Welcome to the DocuSign Community!

The update to the signature and initials frame (chrome) was included in our June 2024 DocuSign Core Production Release Notes.

Still, it is coming in your case, I will suggest raise a support ticket.

Thanks!

👪 DocuSign Community Leaderboard Top 5 contributor
💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024
🤝Let’s LinkedIn and roll: Pawan Gangwani - EY | LinkedIn

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

C

Cecilia Zhou

Author

Newcomer

One question has been addressed, but another one keeps not finalize. I initiate two signature in one document and just would like to know why the line looks different - the color, how to harmonious them?

Pawan Gangwani

Hero

Hello @Cecilia Zhou

Yes, the color difference might be related to the “Brand” settings under Admin. I’m not 100% certain, but you can check there to see if it can be adjusted. If that doesn’t resolve the issue, I’d recommend reaching out to DocuSign support for further assistance.

Thanks!

👪 DocuSign Community Leaderboard Top 5 contributor
💹 Ranked #3 in the Reply Royalty category in DocuSign Community Wrapped 2024
🤝Let’s LinkedIn and roll: Pawan Gangwani - EY | LinkedIn

Way to Learn | I'd love your feedback | Hit Like | Mark it Best🌈

J

Jenny.Martin

Community Moderator

Hello @Cecilia Zhou,

I hope you’re doing well. I'm following up on the above solution provided. Could you please confirm whether it addressed your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!

Regards,

Jenny | Docusign Community Moderator

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